Customer Service Rep/Inside Sales
Everyone who works in our office understands that they are here to serve three groups of people: our customers, our technicians, their fellow office staff.. The bottom line is this: if you don't have a servant's heart, you'll never make it…
New minimum SEER ratings starting in 2015
Starting January 1, 2015, manufacturers won't be legally allowed to produce 13 SEER (or below) units for the southern region of the United States. That means all new units coming off the manufacturing lines will have at least 14 SEER…
Make sure your heater is ready for winter!
First time customer called because his heat wouldn't come on. When our technician went out to check the unit, he found that a bug had built a cocoon in front of the gas blowers, and the flame was diverted. This…
Do you have this in your basement?
Presenting the Ductopus! I hope you don't find this monster lurking in your basement!
This customer’s maintenance plan just paid for itself.
We find all kinds of easily preventable issues during routine maintenance calls. Today while one of our technicians, Jeff, was servicing a fairly new unit (that we didn't install), he found the refrigerant line rubbing on the pressure switch. If…
That’s Crazy!! Yes, the Government Is Deliberately Making R-22 Expensive
You may remember the days when it was fairly cheap to recharge your air conditioner with a few pounds of Freon® (one brand name for R-22). It was a cheap fix that worked long enough to get a unit through…
Angie’s List 2012 Super Service Award
We are thrilled to announce our 4th consecutive Angie's List Super Service Award! We work hard to earn your trust, and we believe this award reflects that more than any other – Angie's List reviews are unbiased, unfiltered, and straight…
Old heat exchangers can be dangerous!
We routinely run into heating systems that need a new heat exchanger. Heat exchangers are the combustion chamber in gas furnaces and cracks or holes in this component can allow dangerous levels of carbon monoxide gas to leak into your home. It’s important that your furnace inspected regularly because…